Privacy Policy

At Alder & Vale, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how we handle it.

What data we collect

We collect information you provide directly to us when you interact with our studio:

• Contact and Enquiry Forms: Your name, email address, and any details you provide regarding your bookbinding or repair project.
• Newsletter Signups: Your email address.
• Purchases: When you buy our journals, we collect your name, email, and shipping information. Please note that payment processing is handled securely by Stripe; we do not store your full credit card details on our systems.

How we use your data

We use your information to:

• Respond to your enquiries and provide quotes for bespoke work.
• Process and fulfil your orders for our journals.
• Send you updates or newsletters if you have opted in.

Third-party services

We use trusted third-party services to run our business:

• Stripe: Processes payments securely.
• WorkSimpler: Our platform provider, which hosts our website and stores the information you submit via our forms and checkout.

Data retention

We keep your information only for as long as necessary to fulfil the purposes for which it was collected, such as managing your order or responding to your enquiry. If you would like us to delete your data, please contact us.

Your rights

You have the right to request access to the personal data we hold about you, to correct any inaccuracies, or to ask us to delete your information. To exercise these rights, please reach out to us via our contact form or email.

Contact us

If you have any questions about this policy, please contact us through our website.